Before Ordering
Can Lead Well make design drawings for me?
We do not provide design services. You are responsible for submitting 2D and 3D CAD drawings, and we can then provide a Design for Manufacturing review upon receiving your order.
What type of design files does Lead Well accept for quoting?
In order to provide an accurate and timely quote, we only accept 3D CAD files in X_T, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format. We must receive complete manufacturing information as part of this technical documentation. Informal communication via WhatsApp, Skype,etc., will not be considered as admissible for manufacturing purposes.
How long does a quotation take?
In most cases, we respond within one day of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.
Can I use my own material for production?
Of-course, customer-supplied material is fine so long as it fits with our machine capabilities.
Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?
Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a 3D drawing for production.
How do I know my design will be kept confidential?
We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
Are lead times in working days or calendar days?
Lead times are quoted in working days.As per our Terms and Conditions,quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.
How quickly can I get my parts?
Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring or other special features will take longer.Request a quote to get more accurate lead times based on your project.
As for shipping, most of our shipments are via air freight, which can take a few days from China to all over the world.
In process of Manufacturing
What tolerances can Lead Well achieve?
There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:
Part size
Design geometry
The number, type and size of features
Material(s)
Surface finish
Manufacturing process
Once your order is confirmed, we will review your design and provide a design for manufacturing review, pointing out any areas where we may not be able to achieve your desired tolerances. It’s helpful if you can specify which areas in your design have critical tolerances that must be met and which can be slightly modified if needed to reduce time and costs involved. Here are some general tolerance guidelines:
General tolerances for CNC machining in Metal and plastic
Plastic injection molding tolerances
General tolerance for metal machining is +/- 0.1mm
Shrinkage rate of +/- 0.15% is to be expected for vacuum casting
All manufacturing and technical specifications need to be clearly specified in the 2D drawings in order to be followed.
Goods Delivery
Does Lead Well insure delivered goods?
No, we do not insure deliveries. However, you are free to use your own insurance.
How much import duty will I need to pay for my goods?
There is no single answer to this question but a few rules apply. For customers in Australia new CHAFTA regulations allow for a progressive roll-out of duty-free import into Australia. Import duties vary widely between countries, and are dependent on the type of good being imported. Most countries in the world conform to the international Hamonized System (HS) codes that categorize virtually all commercial trade goods.
What are Lead Well’s shipping terms?
Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance and all other associated fees once the goods have left our premises.
For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive to your destination.
Does Lead Well provide export molds?
Yes. However, we must explain that our tooling is manufactured according to the client's demand,and all tooling will be run production automatically.
What if I am not completely satisfied with the parts I receive?
We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations..
